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About Pendleton
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Nestled in the heart of Portland, Oregon, is the epicenter of North American textile manufacturing, Pendleton Woolen Mills Inc. With its far-reaching retail network, Pendleton's woolen creations grace assorted outlets including traditional specialty boutiques, department stores, a multitude of Pendleton outlets across the United States, and even their pronounced web presence on their official website and catalogs. However, their market is not limited within the boundaries of the United States; Pendleton touches the fashion precincts of Europe, Japan, Canada, and Australia as well. At the core of Pendleton Woolen Mills' operations lies the plumage of complete control over every stage of wool production: from procuring the raw material to crafting the final excellent pieces, all within their own manufacturing sphere.
Pendleton Shipping Policy
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- The Shipping Policy of Pendleton states that orders are processed within 7-10 business days, and standard delivery takes no more than 10-12 business days from the time the order is processed.
- Free shipping is offered for orders over $100, and a $9.95 shipping charge is applicable for orders under $100.
- Furniture items may take up to 10 weeks for delivery, and personalized items may take an additional 30 days. Oversized items and custom furniture may have additional shipping charges, which are noted in the product copy.
- Rush delivery is available for an extra charge of $14.95 per address for 2-4 business day delivery or $24.95 per address for next business day delivery. Rush delivery is not available for furniture, wall art, luggage or pet items.
- Customers can opt for free in-store pick-up if they live near a retail or outlet store, but not all products may be shipped to the store, including furniture, rugs, and large, bulky items.
- The company does not ship outside the U.S.
Pendleton Return Policy
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- Return Period: Within 60 days of purchase or shipment.
- Condition for Returns: Clean, unworn, and unwashed merchandise.
- Refund Process: Merchandise price refunded, minus $9.25 for prepaid label.
- Return Locations: Oregon (Home/Blanket) and Nebraska (Apparel/Accessories).
- Gift Returns: Gift card issued for original purchase price.
- Exchange Policy: No direct exchanges, initiate return within 14 days.
- Exceptions:
Rugs: Return within 30 days.
Pet Products: Not returnable (health safety).
Non-Returnable: Gift Cards, e-Gift Cards, cut yardage (except defective fabric), furniture (except damaged items), blankets with added tabs, and personalized items.
Pendleton Refund Policy
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Pendleton offers refunds for merchandise purchased on their website within 60 days of the purchase date. The items must be in their original condition, with all tags and labels attached. Customers must provide their original receipt to receive a refund. Refunds will be issued to the original form of payment. If the item was purchased with a gift card, the refund will be issued as a new gift card. Pendleton will not refund shipping charges unless the item was defective or if there was an error with the order. Customers may return items to a Pendleton retail store or through the mail. It may take up to 14 days for the refund to be processed and reflected on the customer's account. Pendleton reserves the right to deny refunds for items that do not meet their return policy requirements.