- Initiate returns/exchanges through the return portal on the website.
- Pre-paid shipping labels provided for returns with a $5 deduction from the refund for return shipping.
- Exchanges exempt from the $5 return fee.
- Shipping costs and additional promo codes are non-refundable.
- Unsuitable condition returns or those outside the 45-day policy may not be refunded.
- Refunds may take 5-10 business days after return/exchange delivery to reflect.
- Exchange multiple items in a single transaction; return items from multiple orders separately.
- Contact
[email protected] for damaged/defective items; do not use the portal.