- Returns: Period: Within 30 days of purchase. Eligibility: Direct purchases from Topdrawer.
- Return Method: Pre-paid labels for damaged/defective or incorrect orders.
- Return Process: Complete return form on packing slip or use order confirmation. Package item in original packaging and sellable condition.
- Ineligibility: Sale items and personalized products.
- Damages:
Inspection: Review items for damage upon receipt.
Reporting: Contact Customer Care with photo of damage.
Contact Options: Email
[email protected] or call 800.833.5979 (M-F, 9:00 am – 5:00 pm PT).
Provide order number for assistance. Retain original shipping carton, packing material, and damaged item(s) for carrier review.