- Refund Request: Within 45 days of the purchase date; extended holiday period for purchases made between November 16, 2023, and December 31, 2023.
- Refund Process: Email
[email protected] with order number and reason; refunds may take up to 10 business days.
- Damaged or Defective Items: Contact within 60 days, include order number and photo documentation for resolution.
- Returnable Merchandise: Clothing, accessories, and bags are returnable; liquids, tools, and replenishable items are not.
- Final Sale Items: Nonrefundable.
- Processing Time: Refunds processed within 48 hours of receiving the email request.
- Contact: Customer Service available 9am-5pm PT Monday through Friday at
[email protected].
- Verification: Pattern reserves the right to verify refund requests and request a return of purchased products.
- Policy Changes: Policies subject to change; check www.patternbeauty.com for current policies at the time of purchase.