- Contact Customer Service for return instructions at 800-447-5958 or
[email protected].
- Defective or damaged products replaced within 14 days; incorrect items replaced or credited within 14 days.
- General returns accepted within 30 days, subject to a 20% restocking fee for refunds; shipping charges are non-refundable.
- Return criteria: original, unopened, unused, resalable condition; certain items like DVD collections and imprinted items cannot be partially returned.
- Seasonal and clearance items are non-returnable.
- Include copy of sales invoice, brief explanation, and Return Authorization Number with returns.
- Allow 4-6 weeks for return processing and 6-8 weeks for replacement shipments.