Mitten Crate's Shipping Policy indicates that the shipping times quoted during checkout are only for transit and are not guaranteed. Most orders are fulfilled within 24-72 hours before being picked up by a shipment carrier service. Mitten Crate takes special care with gift boxes, ensuring that items are packaged correctly for aesthetics and shipping integrity. Customers who need to file a claim with the shipping service should use the tracking information provided in the shipment details email. Mitten Crate addresses shipping issues on a case-by-case basis and recommends that customers ensure they have entered the correct shipping address to avoid issues. Mitten Crate reserves the right to change the carrier service for the benefit of the recipient, shipping transit times, recipient location, or contents of the package. In case of any shipment issues, customers can contact the company at
[email protected]. Mitten Crate prioritizes customer satisfaction and aims to ensure that customers receive their orders promptly and in good condition.