- Custom remake policy allows up to two complimentary remakes within 90 days of the order ship date.
- Remakes take 2-6 weeks depending on the product category and are subject to fabric availability.
- Beyond two remakes, J.Hilburn is not responsible for accommodating body size changes.
- Returns accepted for garments that have not been altered, damaged, or excessively worn.
- Alteration costs reimbursable with valid receipt within 90 days of order ship date.
- Return requests should be made within 90 days from the item ship date.
- Refunds issued to the original payment method with a processing time of 7-10 business days.
- Non-custom, ready-to-wear items can be returned or exchanged within 90 days of the ship date.
- Exchanges subject to availability; damaged, excessively worn, or altered items not eligible for exchange.
- Contact customer service for assistance with returns, exchanges, or alterations at 866-789-5381 or
[email protected].