The shipping policy for Gramicci.com applies to international and Canadian orders and charges customs or import duties at checkout for each destination country. These charges must be paid before the order can be completed. The same policy applies to all European and UK customers, who are directed to Gramicci.co.uk instead. Gramicci ships to a long list of countries outside of the United States, and customers receive an order confirmation email upon completion and a follow-up email when the order has shipped. If an issue arises with an order, the customer should contact
[email protected] and include their order number, name, email, and packing slip information. Gramicci only charges for products purchased and shipped, with all prices in US dollars and exchange rates calculated by the credit card company at the time of shipment. Shipping costs vary by destination and method, with transit time measured in business days, and orders are not processed on weekends or US holidays.