Gaby's Bags has a 30-day return policy on all items purchased through their website. Customers must initiate the return process by contacting the customer service team at
[email protected] to receive a return authorization number. The customer is responsible for paying return shipping fees. Once Gaby's Bags receives the returned item(s), they will inspect them and notify the customer of the status of their refund. If approved, the refund will be processed within 5-7 business days and credited back to the original payment method. If the item is returned due to an error on Gaby's Bags' end, the customer will not be responsible for any return shipping fees. Finally, Gaby's Bags does not offer exchanges, but instead encourages customers to place a new order for the correct item and return the original item for a refund.