- Timeframe: Customers have a generous 30-day window from the receipt date to request a full refund for their purchase, excluding FINAL SALE items.
- Condition: Items must be in new and unused condition, accompanied by the original packaging, tags, and invoice.
- Footwear Requirement: Footwear returns necessitate the original shoe box in its pristine condition without postal labels.
- Refund Channels: Online purchases must be returned directly to aao-usa.com, while in-store acquisitions are exclusively returnable to a physical store.
- Shipping Fees: Non-refundable shipping fees.
- BOGO Promotions: Refund conditions for Buy One Get One promotions entail deductions based on the returned item's status.
- FINAL SALE Items: Categories such as underwear, socks, swimwear, bodysuits, and items ending in $0.96 are considered FINAL SALE and are ineligible for return.
- Reporting Damages: Damaged, defective, missing, or incorrect items should be reported within 5 business days of delivery, with photographic evidence emailed to
[email protected].
- Return Request Process: Customers needing to return items are guided to complete a returns request form, downloadable from the website.